Cable and Media

One of the keys to successfully outsourcing contact center and back office processes is finding the right partner. Global Empire Corporation has deep experience in the telecommunication space. In fact, we started as the internal contact center for Hong Kong’s premier telecommunications provider. Today, we run extensive support operations with over 1,000 agents supporting well over 1 million residential and commercial customers. Because of this background and knowledge, we have expanded to help other telecommunications and cable companies around the world acquire new customers, improve customer retention and lifetime value, and increase cross-sell opportunities.

Global Empire Corporation’s Teleservices meets the telecommunication industry’s most stringent requirements including ISO 9002 Standards.

We offer an integrated service model approach with a deep understanding of the tools so you can provide the highest quality of service to your customers. Whether you are under substantial pressure to trim costs, expand quickly, improve customer satisfaction, or expand to other markets around the globe, Global Empire Corporation’s Teleservices is the right partner for you.

Global Empire Corporation has made a commitment to becoming a major provider in the cable and media industries.  We are dedicated to attracting and investing in top industry talent and focusing on providing locations and cultures aligned to the current cable and media industry trends.

Our growth in the cable and media industry has been accelerated over the past 24 months as we focused on three main principles:  creating a core competency and depth of experience in the industry, offering customization for our clients by designing solutions that meet our clients’ unique requirements and maintaining the flexibility to support the fluctuations and seasonality of the industry.

Supported Lines of Business

• Back Office functions – LNP, Order Provisioning, Trouble Ticket Management


• Billing support


• Collections


• Customer Care


• ECOMMERCE Sales and order management


• Equipment Troubleshooting | Repair


• ETAIL – RETAIL Sales and order management


• HSD Tier 1, Tier 2, Tier 3 Technical Support


• New Customer Acquisition


• Pre and Post Sales Support


• Product Sales


• Retention


• Specialty Support - Digital Television Adaptor (DTA)  and Self Install Kit (SIK) Support


• Technical Support


• Video Billing and Repair

Global Empire Corporation’s core strength is extensive, proven experience in each function of the customer lifecycle along with effective customer contact center solutions.