"We manage the care and needs of people with life-limiting illnesses. The last thing a person in hospice care should worry about is if her calls are being answered in a timely manner. We joined Global Empire Corporation in 2010 because we were so impressed with their breadth of services and 24/7 staffed call center. Even with all the technology available, it is very important to us as caregivers and the families of our patients that we can talk to a live person when we need to. We're very happy with our relationship with Global Empire Corporation and would recommend their services thoroughly."General Manager, Hospice Association
"Wait times don’t exist any longer with the service you have provided us. We have cut our labour costs in half and our clients are getting picked up quicker. By outsourcing to you, we also no longer have any overhead costs for the 40 dispatch personnel we used to employ. Life is good. Spending less and bettering service is our new backbone. Thank you for keeping us in business.”
President, Taxi Company in U.S.
“We believe excellent customer service provides the sharpest competitive edge for the company, so we strive to deliver the best service quality to our members. Sharing the same vision, Global Empire Corporation works closely with us in this ongoing quest for excellence.”Vice President, Telecommunications Company
“We set very challenging service level objectives for our call center, and we then insist on those standards being met. Many call centers would simply be unable to consistently do that, so we were of course initially unsure whether or not Global Empire Corporation would. But based upon a favorable first impression with Global Empire Corporation, we decided to give them a chance to show us what they could do. We made a good move.”Operations Manager, Financial Institution
“Service matters much! Our contact center performs a critical role in achieving a desired customer experience, as well as loyalty, and Global Empire Corporation provides exactly the kind of professional service needed to meet those requirements. We’re confident that we are able to achieve the maximum in terms of value-add at our contact center because of the strategic partnership we have with Global Empire Corporation.”Manager of Support Operations, Automotive Company
“This letter is to commend the staff at Global Empire Corporation who provided the messaging services vital to the successful communications management during our recent flood disaster. I was most impressed with the quick, efficient and professional service demonstrated throughout the disaster that lasted over a week. In a crisis situation, this level of service is not taken for granted. Instead, its importance is magnified, documented and recognized. Please send my sincere “thank you” to your fine team and “congratulations” on a job well done!”Mayor of Large North American City
