We offer reporting tools that empower you with the ability to generate on-demand reports based on your specifications…not any arbitrary system limitations or any pre-determined layouts based on someone else’s preferences. Or maybe you want to conduct some extra call monitoring by accessing randomly recorded calls where you can refine your search by everything from agent, team, and site. You can do all of this and more with our secure client portal whenever you have internet access.

Key Client Portal Benefits:

• Analysis
  You’ll have detailed access at the granular level (e.g. by agent or time of day) or aggregated in a time-series trend that you define in order to meet your analytical desires.


• Empowerment
  Your program management team has access to valuable information needed for making important program decisions.


• Integration
  We allow your team to access and aggregate information across a variety of areas in order to gain a more holistic view of your programs.


• Visibility
  We understand that your customer contact programs involve your clients and prospects, so you should have full access to information whenever you need it.