Our specially trained, expert agents can help boost customer satisfaction and retention. We also offer communications infrastructure technologies to increase efficiency.
The past few years have been difficult for banks, insurance companies and other financial institutions. The economy, regulations and the lack of consumer confidence have made it difficult for companies. Global Empire Corporation can provide a new way of approaching customer service because we partner with our clients to create an environment of trust and collaboration. In this way, we approach all of our clients’ challenges as a shared responsibility. Our goal is create a customer service experience that goes beyond a single transaction to full customer engagement. Our goal is to promote and protect your valued brand.
We take care to hire, train and manage a special type of agents who are best suited to staff our call center teams for banking and finance clients. These agents have the soft skills, the education, and the industry knowledge to answer in-depth questions from customers about operations, your business, and their accounts. When they don’t have the information to solve a problem, they know to escalate the issue to ensure the customer gets the right answer. Our agents have been trained in policies and procedures that safeguard the privacy of personal and financial information and ensure compliance with federal and industry regulations. We recognize that accuracy and error-free interactions are always important, but especially so when dealing with customers of our clients in banking and finance.
In addition to staffing these accounts with highly qualified agents, we provide infrastructure technologies for many clients, including multichannel contact modes, self-service IVR, and IP-distributed workforce capabilities, which optimize workforce efficiency and improve customer service. One of the keys to successfully outsourcing contact center and back office processes is finding the right partner. Global Empire Corporation has over 15 years of experience providing call center outsourcing services to the financial services, banking and insurance industries. In fact a few of the largest banks in the world rely on Global Empire Corporation to help them acquire new customers, improve customer retention and lifetime value, and increase cross-sell opportunities. For every stage of the customer lifecycle Global Empire Corporation can deliver a variety of integrated multi-channel solutions to meet your needs. We also have experience in both B2B and B2C customer support. Global Empire Corporation works hard to meet the financial services and insurance industry’s most stringent requirements including on-going efforts for PCI and SAS70 compliance. We handle nearly 20 million financial service and insurance customer and prospect contacts annually for sales, service and support. Global Empire Corporation provides services for small, medium and large financial institutions. We’re able to identify high-value and high-margin customers to capture cross-sell and up-sell opportunities. Count on us to raise the bar a notch and enjoy the rewards of working with an elite service provider of financial products.
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