Outbound Call Center Services

Examples of our outbound services include:

  • Crisis Management - We help you be proactive by handling product recalls, customer alerts, or setting the record straight on news stories or legislation.
  • Customer Retention - We follow up with customers whose subscription or lease or other arrangement is about to expire and offer them options such as extending their agreement and rewards for renewing.
  • Direct Mail and Email - We follow up on your direct mail piece or email to update and cleanse your mailing list, and take the next step in the sales process, including sending more information and scheduling an appointment.
  • Lead Generation and Prospect Qualification - We save you time and money by allowing your sales team to do what they do best—speak with highly qualified prospects. We create a call plan to introduce your company and products to the marketplace, qualify prospects, and pass on only the best leads to your sales team for follow up.
  • Market research — We develop a list of questions tailored to your needs, or help you refine your own questions so that the results you get from a survey or poll are statistically valid and can lead to the insights you’re looking for.
  • Outbound Sales - We collaborate with you on a script that effectively boosts conversions and revenue from cross-selling and upselling.
  • Performance Review - We contact your staff to determine if they’re delivering the level of service that meets your standards.
  • Quality Assurance - We follow up with customers to get feedback on their experience with your products and your company.





For lead generation, prospect qualification and more, our Brand Care Specialists have the communication skills to make your program a success.


We have over 15 years of experience helping clients in a wide range of industries structure their outbound programs for success. That experience is available to you when you choose Global Empire Corporation as your outsourced call center. We offer the flexibility of adjusting the staffing on your account to meet an immediate need, an ongoing program, seasonal peaks and valleys, or one-time projects.

The key to successful outbound sales solutions programs is having Sales Professionals who really understand your product or service. Global Empire Corporation Sales Support Professionals have the natural skills, great training and enthusiasm to help generate more revenue for your business while delivering exceptional customer experiences.

Global Empire Corporation has dedicated a large part of our infrastructure to provide our client’s with the most state of the art predictive dialing systems. We use interactive scripting tools to enhance our agents’ ability to drive sales and retain customers. Our recording abilities combined with live-real time monitoring coupled with our tracking systems, enables our clients’ to have instant information about their accounts. We want to give your customers’ the experience that only Global Empire Corporation can provide.

We are committed to providing the highest quality, most compliant and secure outbound solutions in the industry.

Our sales offering is the secret to our success in generating revenue for clients. We start by focusing on hiring the right people and then equipping them with the training, support and tools to be successful when working with your customers.

We’ve identified and isolated six proven steps and nearly two-dozen individual behaviors that lead to better sales close rates. Today we have the proven expertise you can rely on to support your sales goals and objectives with our highly-trained Sales Support Professionals.

Our Sales Support Professionals know how to field questions, explain features, advantages and benefits and make a personable, sincere and convincing case that leads consumers to say “yes” to your product or service. In addition, our Sales Professionals have the skills to help increase revenue through our Customer Save Desk.

A typical outbound centre agent from Global Empire Corporation will be:


Our Outbound services include:



Learning your business

Just as we do for all inbound programs, we train our specialists in your business, products and culture, so that they represent your brand as effectively as your own staff when they’re calling, emailing, or chatting with your audience.

We work with you to structure our reports to provide quantitative data in a format that you can rapidly analyze and act on to meet the business objectives you established at the outset for your outbound program.


Key Benefits