"The major reason we work with Global Empire Corporation is that you give us the ‘red carpet’ treatment…you have the best group of agents I have ever worked with in my 20 years of experience.” It’s great to see Global Empire Corporation taking a leadership role and showing how outsourcing service providers must focus attention on the highest standards of compliance and customer interactions.”Executive Director of Telemarketing Services, State Government Department
"Over the years I have been impressed by the professionally trained staff of Global Empire Corporation. My customers are often anxious or angry when they call, and are put at ease by the smile in the voice of all Global Empire Corporation’s staff. In two decades I have never had a customer complaint regarding Global Empire Corporation staff, which is quite an accomplishment in my business.”
President, Travel Business
"We had already been very successful in Europe, so as we looked at an expansion into North American markets, we knew a major factor in our success would be the quality of our customer service and technical support. We started listening to what other companies were doing, and were particularly impressed with the service of one market leader. Global Empire Corporation was the company handling their customer service, and as we engaged with them, we could easily see why. Global Empire Corporation is committed to providing great support for their clients and those companies’ customers. We believe Global Empire Corporation sets the standard for customer service and technical support call centers.”Vice President of Operations, Mobile Communications Company, U.K.
"We recently heard from one such member who struggled with the registration process on our site. She called our toll-free number and spoke to one of our Global Empire agents and afterwards shared her feedback in an email to our corporate offices. She stated: “(the agent) remained very calm, was extremely helpful, and… presented himself in the most polite and professional manner. It took quite a while to resolve all of my technical issues but he patiently assisted and as a result, I remained a customer.” Thanks to the service Global Empire Corporation provided on that call, she remains a valued member today. A call center that can turn around that type of situation is a great asset for any company. This caller’s experience is just one member’s example of why we are proud to have Global Empire Corporation as our call center provider.”Client Relations Manager, IT Firm in Japan
"Global Empire Corporation is over-delivering on the SPH and sales targets. This performance has really helped us lower the cost off acquisition, which is great news. Global Empire Corporation was the missing link for our business.”President, Satellite Service Provider
"I can’t believe we didn’t use your service in the 80’s and 90’s. When ordering food, the #1 priority is how fast we can get to the customers’ needs before they hang up and call our competitors. Since joining you in 2001 we have seen a major increase to our national pizza company. Orders are always correct, there is literally no wait time, and the food arrives correctly on time, every time. While I wish you much success, I hope our major competitors don’t find out what we are doing to eliminate wait times when ordering by phone and online.”Vice President, Large Pizza Company in U.S
