"Excellent service. We always receive comments on how professional and friendly our customer service agents are! To our customers, it is a seamless service, they assume that the people answering the phone are our staff in our office. It has worked out way better than we thought possible!"COO, Healthcare Company
"The Global Empire Corporation call center has been providing us with their essential call center services for over a decade by responding to various types of medical and non-medical emergencies in a precise and accurate manner. This is due to Global Empire Corporation’s commitment to continuous learning and quality"Telecommunications Manager, Canadian Medical Center
"It has always been such a joy to work so closely with Global Empire Corporation. They have excellent customer service, courteous staff and respond to any questions or submitted changes to our phone list, immediately. I feel at ease going home at the end of the day knowing that our calls are properly taken care of, and that I have an email waiting for me the next morning advising of every single call and how they were dealt with. They have been serving our company for many years now and I would recommend them to anyone!"President, Texas Oil & Gas Corporation
"I never realized how much overtime I was paying my staff to handle our phone volume. Once we started using Global Empire Corporation, I was able to eliminate overtime to answer a phone! Now my staff can focus on other important tasks to keep our customers happy!"Owner, Home Health Care Business Australia
"I wasn't using all of the options that Global Empire Corporation offered and one of their representatives noticed. He reached out to me and based on his recommendations, we made several changes to my account. Not only did it save me money but increased my response time to my clients and my customers say how professional and efficient my business runs!"Partner, Accounting Business in London, England
"We are now not only meeting but exceeding our service level objectives. Global Empire Corporation’s front-end resolves a large number of our calls without even needing a live agent. The calls that do require an agent are answered quickly, and resolved almost 30% faster than we had previously been able to do. We are able to access reports whenever we want them, giving us a detailed look at how things are moving, and helping identify any troubles before they become major issues. Our customers are dealing with friendly, genuinely caring agents who either resolve their problems quickly or help them understand what is happening. And all of this is ours at a price that is at the lower end of anything we could ever hope to find within North America.”Manager of Telecommunications, Cable & Media Company
